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Comprehensive healthcare demands a full array of ancillary services. Guadalupe Regional Medical Center recognizes that these services must extend beyond medical records and billing support. By providing dedicated Chaplain and Pastoral care and community programs like our Prescription Assistance Program, Sexual Assault Nurse Examiners Program and subsidized transportation, Guadalupe Regional Medical Center is able to take proactive steps toward improving the health of the community as a whole. And the Guadalupe Healthcare Network–a physician hospital organization, or PHO–works to meet community needs by forming contractual relationships with local and area providers and managed care companies that provide quality affordable health benefit plans.
     
support services
financial services/ patient accounts
community services
guadalupe healthcare network
 

 

SUPPORT SERVICES

Admissions/Registration

Guadalupe Regional Medical Center has five patient registration areas located in the Main Hospital lobby, the Emergency Room lobby, the McFarlane Wing, the Imaging Department, and the Outpatient Laboratory. Patients can register in advance with an order from a GRMC staff physician. For more information, call (830) 401-7710.

Pharmacy

Guadalupe Regional Medical Center maintains a pharmacy staffed by registered pharmacists and other professionals. Registered pharmacists supervise the delivery of medications to all patients. Pharmacists or other qualified pharmacy personnel can provide information to patients regarding medications and food and drug interactions. For more information, call (830) 401-7268.

Chaplain/Pastoral Care

The Pastoral Care Department provides emotional and spiritual support to patients, their families, and our staff. Chaplains at Guadalupe Regional Medical Center are part of a professional team seeking to treat the total person. The Pastoral Care Department believes that a person's spiritual wellbeing can be an aid to the physical healing process. A Chaplain is present in the medical center from 7:30 a.m. to 5:30 p.m. Monday through Friday, and from 9:00 a.m. to 2:00 p.m. on Saturday. A Chaplain is available on an on-call basis at all other times. Patients and family members may request a visit from a Chaplain by contacting the unit nurse or by calling extension 7205. Also, upon request, the Chaplain's office will contact a patient's own church and/or clergyperson.

There is an interdenominational chapel available for prayer and reflection located near the front entrance of the medical center. Spiritual worship services are held periodically in the medical center. The Pastoral Care Department is available to assist with the completion of a Living Will or Medical Power of Attorney, or to provide information concerning organ and tissue donation. The Chaplain is also available to provide programs to community organizations covering topics such as End of Life Decisions, Death and Dying, The Grief Process and others. For more information, call (830) 401-7205. Medical Records

Medical Records

The Medical Records Department manages and provides assistance with patients' medical records. In emergency situations, records and documents can be accessed any hour of the day by authorized staff. Requests for patient copies of medical records must be in writing and be properly authorized. The Medical Records Department maintains Advance Directives and Durable Powers of Attorney for Health Care. For more information, call (830) 401-7237.

 

FINANCIAL SERVICES/PATIENT ACCOUNTS

The Financial Services Department assists patients with information regarding their medical bills. A full-time Patient Account Representative is available to answer questions, hear complaints, or resolve concerns before, during and after medical centerization. The department is open Monday through Friday during normal business hours. For more information, call (830) 401-7221.

 

COMMUNITY SERVICES

Prescription Assistance Program

Guadalupe Regional Medical Center's Prescription Assistance Program (PAP) was created in 1999 to help Guadalupe County (and surrounding area) residents who are unable to afford life-saving prescription medications. In 2006 the program expanded to help patients with no insurance for expensive chemotherapy agents. Clients receive free or low-cost medications for chronic conditions such as asthma, diabetes, depression, glaucoma, hypertension and heart disease. The PAP helps these individuals, of any age, and their physicians enroll in free drug programs administered by pharmaceutical companies.

In the first seven years of operation, the GRMC Prescription Assistance Program has helped over 2,000 local residents receive medication worth over $19 million. Staffed with four fulltime employees, including a registered pharmacist, certified pharmacy tech and dedicated volunteers, the PAP is funded with the help of The United Way, Guadalupe County, Guadalupe Regional Medical Center, the cities of Seguin and Schertz, a $15 monthly processing fee for enrollees of the program and donations from local churches, civic organizations and private citizens. If you would like to help sustain this program and ensure that area residents living on low income have access to the prescription medications they need for an improved quality of life, consider making a charitable donation to the GRMC Foundation, online at www.grmedcenter.com.

If you are interested in enrolling in the PAP, your local physician's referral is required. See your physician for a referral.

GRMC Transportation Program

Guadalupe Regional Medical Center offers free transportation for some patients. As part of our Heritage Program, we provide two handicapped accessible vans equipped with wheelchair lifts. The vans are regularly scheduled for Heritage Program service from 8:00 to 10:00 a.m. and 2:00 to 4:00 p.m., but transportation for other patients with transportation difficulties can be scheduled from 10:00 a.m. to 2:00 p.m. or from 4:00 p.m. to 5:00 p.m.

To request transportation call 401-RIDE (401-7433) or 401-7428. For further information about the GRMC Transportation Program, call (830) 401-7418.

Sexual Assault Nurse Examiner (SANE) Program

The Sexual Assault Nurse Examiner (SANE) Program at Guadalupe Regional Medical Center provides medical and forensic services for adults and children who have been sexually assaulted or abused. The program also provides medical services for the Guadalupe County Children's Advocacy Center in Seguin. Our mission is to prevent further trauma for those who have been sexually assaulted, exploited or abused by providing compassionate and comprehensive care.