Every minute counts when you or a loved one needs emergency care and services. Thank you for entrusting your health care needs to our professional team of exceptional doctors, nurses and staff. At our Emergency Department, a team of board-certified physicians, mid-level practitioners, experienced emergency nurses, paramedics, nurse aides and other specially trained support staff are well-equipped to handle your emergency. While a visit to the ER is never planned, you can rest assured that we’ll be ready whenever you need us – we’re open and available 24 hours a day, seven days a week.
Your care is our priority
At GRMC, we are an emergency care hospital – we are here to serve you. Our goals are to meet your needs, keep you and your family well informed, and provide excellent care and service. Our Emergency Department is equipped with all private rooms; with three rooms designed for cardiac, respiratory and critical-care patients. Your comfort, safety and well-being are important to us. If you have any questions or concerns during your visit, please do not hesitate to ask a member of our ED staff.
Important Patient Reminders
- If you feel your condition has worsened since your arrival, please notify an ER staff member immediately
- Please do not eat or drink until you have been evaluated and given permission by a physician or nurses, as this may affect tests and treatment needed for your care
- Check with the triage nurse prior to using the restroom in case a specimen is needed
The Right Level of Care
Our staff is trained to provide expert and compassionate care in a time efficient manner. While you are waiting to be seen by a physician, lab work, x-rays, and other diagnostic tests may be obtained and reviewed to provide an accurate and timely diagnosis. Rest assured your medical condition will be given the full attention that is needed.
Prior to being discharged, your physician will personalize your discharge instructions and treatment. It is important to follow your instructions by taking the medication as prescribed and attend follow-up appointments are directed. If you do not understand your discharge instructions, treatment plan, are unable to fill your prescriptions or make follow-up appointments, please ask us to assist you.
Partnership with Methodist HealthCare
We are partnered with Methodist HealthCare in San Antonio to have a permanently stationed helicopter for emergency care transfers from GRMC to Methodist. This transport service provides life-saving around-the-clock emergency services to our patients. We are also partnered with Methodist to provide patients with a Tele-Stroke Program. Our Tele-Stroke Program uses a video conference system and a web connection to link GRMC’s ER to Methodist-affiliated neurologists to provide expertise when needed. Our staff can provide on-site clot-busting medication in the case of a patient experiencing symptoms related to a stroke.