Frequently Asked Questions
1. Who should I call to find out more about physicians practicing in Seguin?
Please call the Physicians' Referral line at 303-4846.
2. Does GRMC provide dietitian counseling or nutrition classes?
Yes, the dietitian is available for inpatient
and outpatient counseling. Diabetic education classes are
available 3 times/year (April, August & November). A $5
fee is charged to cover expenses. For more information,
call (830)401-7349.
3. Does the medical center provide a cafeteria for visitors?
Unfortunately, we are unable to provide a
full cafeteria for visitors, though the Gift Shop sells
sandwiches and snacks. Guest trays are available through
the Nutritional Services department.
4. Can I register or pay my bill on-line?
Beginning June 1st, the capability to pay
bills online will be added to our website. At a later date
we plan to provide pre-registration through the website.
5. Where can I pre-register if I will be having a planned procedure
or surgery?
Patients who have scheduled procedures or tests will be called, prior to the
date of service, to be pre-registered. Patients are also welcome, at any
time, to pre-register at any of our Registration locations at GRMC. To
pre-register or register on date of service, you will be asked to sign
paperwork and present your insurance card.
6. Which insurances does GRMC accept?
Please refer to the website page under "About GRMC" (Insurance contracts).
7. If I have insurance, will I be expected to pay a down payment
upon registration?
During registration you will be informed of
any deposit, deductible or co-insurance that is expected
at time of service.
8. How do I request a Private Room?
Every effort will be made to provide a private room as available. Insurance covers the
basic room charge. Private rooms on Medical and Surgical floors are an additional $20 per
night, with a minimum deposit of $60. A new Patient Suite service is available providing
large patient rooms and bathrooms, a living area and kitchenette, and gourmet room
service for $60 per night with $180 minimum down payment. Our Obstetrics
Department provides 2 private rooms with room service for $30 per night; $90 minimum
down payment. These rooms are available on a first come, first serve basis.
9. Who should I talk to about my bill?
Please contact the Patient Account Representative
listed at bottom of your statement.
10. Who should I contact regarding a complaint?
Feel free to contact the department manager
of the appropriate department or Administration for a service
or facility complaint. For concerns regarding billing inquires,
please call Patient Account Services. The operator can direct
your call accordingly - please call (830)379-2411.
11.Does GRMC take Medicare HMOs?
GRMC has no current contracts that provide
Medicare HMO coverage. However, if you have an emergency,
GRMC will stabilize you and assist in your transfer to another
facility that accepts your Medicare HMO coverage.
12.I recently visited the Emergency Room with a minor condition. While I was waiting, I noticed that someone who came in after me was seen by the physician before me. Are GRMC emergency room patients treated on a first-come-first-served basis?
Normally, patients are seen on a first-come- first-served basis; however, if someone comes in with a more serious condition, such as chest pains or severe trauma, these patients will be seen before those with minor medical emergencies. GRMC does have a minor medical emergency room, as well as a regular emergency treatment area so that appropriate care can be directed for faster service.
13.Why does the medical center not provide me extensive information about patients receiving healthcare services, even if they are a relative or friend of mine?
All healthcare providers, including GRMC, are subject to State and Federal guidelines regarding the protection of patient privacy. We value the right of the patient to have his or her healthcare information to remain confidential. Patients may have the right to release specific information to specific individuals in certain instances. These arrangements must be made through the patient or the patientās legal advocate.
There are some instances were GRMC patients request that they become a "No Information" patient. This may be for personal safety or confidentiality reasons. In such an event, no information, including confirmation of the patientās admission, will be given to third parties.
