Guadalupe Regional Medical Center (GRMC) has achieved the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction recognizes GRMC among the top 10 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

“At GRMC, we approach each patient interaction with the goal of meeting and exceeding their expectations”, said Elizabeth Pastrano, Patient Experience Coordinator at Guadalupe Regional Medical Center. “Every positive encounter that a patient has during their stay is a direct result of our team’s commitment to providing quality healthcare to each patient we are have the privilege to care for”.

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers—based on their patients’ responses—to achieve this distinction. GRMC’s performance places it among the top 10 percent in the nation.

“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”

View Healthgrades hospital quality methodologies. Access the recently released Patient Sentiment Report from Healthgrades and MGMA, which analyzed nearly 7 million online patient reviews and reveals what patients say
about their physicians.