COVID-19 Notice & Information

Keeping Our Patients Safe During COVID-19

Guadalupe Regional Medical Center has a long-standing commitment to the health care needs of our community. Our commitment to safeguarding the health of our patients, visitors and staff is our highest priority. This is why we are taking extra measures to minimize this risk of exposure for yourself and others to ensure our commitment to giving you a safe, reliable place to receive care.

Guided by our quality and infection prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), we have taken a number of steps in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care. ICU Intensivist, Bhupinder Sangha, MD speaks candidly about the measures being taken within the ICU to protect patients and staff amidst COVID-19.

Visitation at GRMC

At GRMC, we pride ourselves on being a patient- and family-centered organization. But the COVID-19 pandemic is a difficult time for all of us. In order to prevent the spread of this disease and protect our patients, staff and visitors, we have implemented visitor policies throughout our hospital and outpatient care facilities during this pandemic.

As of Monday, October 5, 2020, GRMC will allow one (1) visitor between the hours of 8am and 6pm.

Please note:

  • All visitors will be screened upon entry.
  • A mask covering the mouth and nose is required.
  • One visitor at a time per patient.
  • Weekend visitation entrance is through the ER.
  • No visitation allowed for COVID patients.

If you are a patient seeking medical treatment at GRMC, you may enter through:

  • Patient Tower Monday – Friday 5:45am – 4:00pm
  • Central Entrance Monday – Friday 5:45am – 6:00pm
  • ER entrance is open 24 hours a day

Contacting your loved one in a COVID unit:

  • GRMC requests that families designate one family member as the “family spokesperson” who will be the point of contact for all information and conversations with the health care team.
  • The designated point of contact will be responsible for sharing information with family members or loved ones who should have this information.
  • The designated point of contact will hear from a care team member each day from 1p-5p for regular updates or more frequently if the patient’s condition or treatment changes significantly.
  • We encourage you to stay in touch with patients through phone calls and videoconferencing. If there is any way we can help coordinate a virtual visit via phone call or “face time” with your family members, please let us know during your daily call.

For more questions about visitation at GRMC, please visit our FAQ Page.

Have you been exposed to COVID-19?

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms. People in quarantine should stay home, separate themselves from others, monitor their health, and follow directions from their state or local health department.

Instructions for how to quarantine

COVID-19 Testing

GRMC is working to provide COVID-19 test results as quickly as feasible. Test results are taking on average 5-10 business days to process. Lab results for specimens obtained at Guadalupe Regional Medical Center or Guadalupe Regional Urgent Care at Clear Springs will be available on our respective patient portals. You can obtain further information regarding portal access at www.grmedcenter.com and www.grmedgroup.com. For tests performed at the Guadalupe Regional Urgent Care please send a message through the patient portal requesting your results.

Results will be posted to the portal(s) as soon as they become available and called to the patient as soon as possible. GRMC has set up a dedicated phone line at 830-401-1370 for test result inquiries. Patients may leave a message inquiring about test results and will be called back in the order of their message.

Sign into Patient Portal

Register for Patient Portal

Curbside Lab Draws

Weather permitting, GRMC offers curbside lab blood draws from 8:00 am – 12:00 pm Monday through Friday. You will need to have your physician order, driver’s license and insurance card ready to take advantage of this new service.

To use our curbside lab draws you will drive to the front central entrance off Court Street and pull into one of the eight parking spots designated as reserved for outpatient lab. Please park and call or text (830) 491-7140 with your parking spot number. The phlebotomist will come to you so you can stay in your car. This service is for patients needing blood draws only.

For more information, please visit our Curbside Lab Draws page

Universal Masking

Effective Tuesday, April 14th 2020: As recommended by the CDC to help stop the spread of COVID-19, GRMC is requiring all staff, physicians, patients and visitors to wear a mask at all times while in the facility. Patients and visitors are encouraged to bring their own mask. Read more about the Do’s and Don’ts when wearing a mask
Resources

SA Metro Health COVID-19 Hotline: 210.201.5779

Available resources in English and Spanish
Monday – Friday 8:00am – 7:00pm
Saturday & Sunday 9:30am – 4:30pm