COVID-19 Notice & Information
Guadalupe Regional Medical Center has a long-standing commitment to the health care needs of our community. Our commitment to safeguarding the health of our patients, visitors and staff is our highest priority. This is why we are taking extra measures to minimize this risk of exposure for yourself and others to ensure our commitment to giving you a safe, reliable place to receive care.
Guided by our quality and infection prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), we have taken a number of steps in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care. For frequently asked questions, please visit our FAQ Page.
GRMC continues to follow infection control recommendations from the CDC. Masking guidance will be in accordance with the latest recommendations from the CDC. Visitors should self-screen for signs/symptoms of COVID-19, exposure to COVID-19, and/or positive COVID-19. Visitors with a positive screen should postpone their visit.
GRMC will allow visitors between the hours of 8am and 8:30pm* – see exceptions below:
- Intensive Care Unit (ICU): Two visitors allowed in room at a time.
- Emergency Room: 24 hours a day. Two visitors allowed in room at a time.
- Birthing Center: Two support persons are allowed during labor (unit will provide armbands). Max of four visitors allowed in room at a time. *Visiting hours are from 2:00 p.m. to 6:00 p.m. daily.
- Additional exceptions may be made on an individual basis for special circumstances e.g. end of life, religious visitation, and designated support person for patient.
- Children are welcome to visit, but must have a supervising adult with them at all times.
- After hours visitors will need to enter through the Emergency Department.
Visitors who will visit a COVID-19 patient who is in isolation:
- Visitors understand that visiting a patient with COVID-19 puts the visitor at risk for exposure to COVID-19. The visitor agrees to accept all responsibility for that risk.
- Visitors will be screened for signs or symptoms of respiratory illness and will not be permitted to visit if signs or symptoms are present.
- Visitors will be expected to wear a mask covering the mouth and nose at all times and perform hand hygiene before and after visit. It is highly recommended that visitors wear additional personal protective equipment (gloves, gown) during visit.
- The visitor is expected to limit movement within the facility. Visitors must agree to stay in the patient room and limit going to other areas in the hospital.
- Visitors who do not comply with visitor guidelines may be asked to leave.
- Visitors for COVID-19 patients may be restricted if the attending physician determines that visitation poses a serious community health risk.
Virtual visits with your loved ones continue to be encouraged for your safety. We encourage you to stay in touch with patients through phone calls and videoconferencing. If there is any way we can help coordinate a virtual visit via phone call or “face time” with your family members, please notify your patient’s care team.
Your best protection from COVID-19 will be a combination of getting a COVID-19 vaccine, wearing a mask, staying at least 6 feet away from others, avoiding crowds, and washing your hands often. No one tool alone is going to stop the pandemic. Texas continues to receive doses of the Pfizer, Moderna, and Johnson & Johnson COVID-19 vaccines, and is distributing statewide to hospitals, pharmacies, local health departments, freestanding ERs, and other clinics. GRMC will continue to communicate with the Texas organizations that are working to distribute vaccines.
For more information on COVID-19 testing and vaccine locations, please use one or more of the options below:
- Contact your local family physician and/or pharmacy
- Visit Vaccines.gov to find vaccination providers near you.
- Text your zip code to 438829 or call 1-800-232-0233 to find vaccine locations near you.
- Contact the Texas Department of State Health Services
- Check your local news outlets. They may have information on how to get a vaccination appointment.
To request a copy of immunization records from Texas Immunization Registry (ImmTrac2), please complete and submit (by fax or mail) an Authorization to Release ImmTrac2 History Form. Please allow 10-14 business days for delivery of your immunization records from the time of submitting your ImmTrac2 request.
SA Metro Health COVID-19 Hotline: 210.201.5779
Available resources in English and Spanish
Monday – Friday 8:00am – 7:00pm
Saturday & Sunday 9:30am – 4:30pm