Guadalupe Regional Medical Center announced today that it has been recognized as a 2023 Outstanding Patient Experience Award™ recipient. This distinction places Guadalupe Regional Medical Center among the top 15% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.

“Receiving this national recognition from Healthgrades confirms our testament to the high standard of care provided to patients every day by the staff at GRMC and to our dedication in providing high-quality, safe care to every life we are privileged to touch”, said Guadalupe Regional Medical Center CEO Robert G. Haynes.

For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”

Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades’ complete patient experience methodology is also available here.

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