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GRMC Achieves Healthgrades Outstanding Patient Experience Award for the Third Year in a Row

July 9, 2020
2 minutes


Guadalupe Regional Medical Center (GRMC) announced today that it achieved the Healthgrades 2020 Outstanding Patient Experience Award™. This distinction recognizes GRMC as being among the top 5% percent of hospitals nationwide for patient experience, according to Healthgrades, the leading resource that connects consumers, physicians and health systems.

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

“It is an honor to be recognized for a third consecutive year in Outstanding Patient Experience from Healthgrades”, says GRMC CEO Robert Haynes. “Over the past 17 years, GRMC has instituted a culture of excellence, which empowers each employee no matter their role to always remember, our goal is to serve and make a positive difference in each life we are privileged to touch, one patient, one interaction at a time.“

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.

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