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GRMC Recognized Among Top 5% of U.S. Hospitals for Outstanding Patient Experience for 2021

May 11, 2021
2 minutes

Guadalupe Regional Medical Center announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award. This distinction places GRMC among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.

For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.

“It is an honor to be recognized for a fourth consecutive year in Outstanding Patient Experience from Healthgrades”, says GRMC Chief Nursing Officer Daphne Blake, RN, MSN. “This achievement is a tribute to our entire staff who advance our culture of excellence by delivering high quality and safe patient care. We are honored that our collective efforts are fulfilling the expectations of those we are privileged to serve.”

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”

View Healthgrades hospital quality methodologies.

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